Responsible Gaming

Responsible gaming means treating gambling as paid entertainment, not as a way to make money or solve financial problems. The aim is to help you stay in control of time and spending, understand the risks, and recognise early warning signs of harm.

Casino Hermes on germes.casino provides tools to help you control play (limits, breaks and self-exclusion) and encourages you to seek independent support if gambling stops being fun. If you are in the UK, please note an important legal context: the available data indicates Casino Hermes is not licensed by the UK Gambling Commission (UKGC), which means UKGC consumer protections and UK-approved dispute routes may not apply.

Risk Awareness

OBSERVE: Gambling harm often develops gradually and may be hard to notice day-to-day. EXPAND: In the UK, common indicators include loss of control, chasing losses, borrowing, secrecy, and gambling affecting health or relationships. REFLECT: Use the checklist below to self-check patterns early; if several apply, consider setting stricter limits and contacting specialist support immediately.

Signs that gambling may be becoming risky

Preoccupation: Thinking about gambling when you are not playing (planning bets, replaying losses/wins, feeling distracted at work or home).
Loss of control: You regularly gamble longer than intended or spend more than you planned, even after deciding to stop.
Chasing losses: You increase stakes or deposit again to "win back" money lost earlier.
Escalation: You need bigger bets to feel the same excitement, or gambling stops feeling enjoyable unless the risk is high.
Financial harm: You borrow money, use credit you cannot repay, sell items, or miss bills because of gambling.
Emotional impact: You feel anxious, irritable, low, or guilty about gambling, or use gambling to escape stress.
Secrecy and conflict: You hide gambling activity, argue about money/time, or gamble despite relationship problems.

Quick self-assessment (private check)

OBSERVE: Answer honestly based on the last 3 months. EXPAND: A "Yes" does not diagnose addiction, but multiple "Yes" answers suggest increased risk. REFLECT: If you answer "Yes" to 3 or more, consider immediate protective actions (limits, time-out, self-exclusion, support).

Yes/No: I have gambled to try to recover losses (chasing).
Yes/No: I have spent more time or money than I intended at least once a week.
Yes/No: I have lied or downplayed gambling to someone close to me.
Yes/No: Gambling has negatively affected my sleep, mood, study, or work.
Yes/No: I have borrowed money or used funds meant for essentials to gamble.
Yes/No: I feel restless or irritable when I try to cut down or stop.

UK safety note: If you feel at risk of harm, seek independent help first (see "Support Resources"). If you are in immediate danger or feel unable to keep yourself safe, call 999 (UK emergency) or go to A&E.

Limits & Tools

OBSERVE: Practical controls reduce the chance of overspending and time loss. EXPAND: UK best practice (even where not legally enforced) includes deposit limits, time reminders, breaks, and review of affordability. REFLECT: Set limits before playing, choose amounts you can comfortably lose, and treat limits as non-negotiable.

Setting deposit limits (daily / weekly / monthly)

Go to your account: Log in on germes.casino and open My Account (or profile icon).
Open controls: Navigate to Responsible Gaming, Player Protection, or Limits (naming can vary by interface version).
Choose a limit type: Select Deposit Limit and choose Daily, Weekly, and/or Monthly.
Enter an amount: Input a numeric amount in GBP (example: £10/day, £50/week, £200/month). Use amounts that do not affect rent, bills, food, or savings.
Confirm: Save changes and complete any confirmation step (password, email code, or in-app confirmation if available).
Practical rule: If you feel tempted to raise a limit, take a 24-72 hour break first and review the self-assessment above.

Important: Some operators apply increases after a cooling-off period; decreases may apply immediately. If the interface does not clearly state timing, assume increases may not be immediate and contact support for clarification before relying on the setting.

Time spent limits (session timers) and reality checks

Enable a session reminder: In Responsible Gaming or Limits, enable Reality Check / Session Timer and select an interval (e.g., every 30 or 60 minutes).
Set a maximum session length: If available, set a hard cap (e.g., 1 hour). When the timer ends, log out and do a non-gambling activity for at least 15 minutes.
Use device tools: On iOS/Android, enable Screen Time/Digital Wellbeing for additional app and website time controls.

Taking a short break ("Time-Out" 24-72 hours)

OBSERVE: Short breaks interrupt impulsive patterns. EXPAND: A time-out is not the same as self-exclusion; it is a temporary lock designed for quick harm prevention. REFLECT: Use a time-out the moment gambling feels emotional, urgent, or financially pressured.

Find the feature: Log in to germes.casino -> My Account -> Responsible Gaming (or Security/Settings).
Select "Time-Out": Choose a pause period of 24, 48, or 72 hours.
Confirm: Confirm your selection. Log out immediately after confirmation.
During the pause: You should not be able to place bets. Use the time to contact support organisations listed below, especially if you are considering extending the break to self-exclusion.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, longer-term protection than limits or time-outs. EXPAND: In the UK, best practice typically includes a minimum of 6 months and up to lifetime, plus signposting to GamStop for multi-operator blocking. REFLECT: If you have lost control, choose the longest period you can commit to and add external blocks (GamStop + blocking apps).

How to self-exclude from Casino Hermes on germes.casino

Open your account settings: Log in -> My Account.
Locate protection settings: Go to Responsible Gaming or Self-Exclusion.
Choose the exclusion type: Select Temporary or Permanent.
Select a period: Choose a duration from 6 months up to lifetime (where offered).
Confirm your decision: Confirm via the required method (password, checkbox acknowledgement, and/or email verification). Save a screenshot for your records.
Ask for account-wide enforcement: If you have multiple accounts or emails, contact support and request that self-exclusion applies to all known identifiers (email, phone, payment instruments, device IDs where applicable).

What self-exclusion means (consequences and limitations)

Access restriction: You should be unable to log in, gamble, or receive marketing during the exclusion period.
Deposits and gameplay: Deposits and wagers should be blocked; any attempt to circumvent self-exclusion undermines protection and should be avoided.
Withdrawals and balances: Policies vary by operator. Because the provided data includes risk notes (e.g., disputes, obstructive KYC, low withdrawal limits), you should assume withdrawals may require additional verification and may not be immediate. If you have a remaining balance, request written confirmation of the withdrawal procedure and expected timeframes.
Refund position: Self-exclusion generally does not create a right to refund past losses. Any return of funds typically relates only to available account balance and depends on identity verification and anti-fraud controls.
UK regulatory note: The available data indicates Casino Hermes is not UKGC-licensed; UKGC complaint standards and UK ADR expectations may not apply. For broader protection, UK residents should also use GamStop (see Support Resources).

Need help applying self-exclusion?

If you cannot find the self-exclusion option in your account interface, request manual application via support. Keep written records of your request, the date/time, and any confirmation messages.

Support Resources

OBSERVE: Independent help is the most reliable route when gambling causes harm. EXPAND: UK support includes free confidential helplines, counselling referrals, and self-exclusion systems such as GamStop. REFLECT: Choose at least one immediate action: contact a helpline today, activate GamStop, and install a blocking tool.

Local support (United Kingdom)

National Gambling Helpline (GamCare): 0808 8020 133
Hours: 24/7
Languages: English (interpreting may be available on request via service providers)
What they do: Confidential advice, emotional support, and referrals to treatment and local services.
Website: gamcare.org.uk
NHS (England) - gambling treatment information:
Hours: Varies by service
Languages: English (local services may offer interpretation)
What they do: Clinical assessment and treatment pathways (including talking therapies and specialist clinics).
Website: nhs.uk (search "gambling addiction")
Emergency / crisis: If you feel at immediate risk, call 999 (emergency) or 111 (NHS non-emergency advice in England). In Scotland, Wales, and Northern Ireland, emergency remains 999 and local non-emergency services vary.

International support organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-exclusion schemes by country (examples)

United Kingdom - GamStop: National online self-exclusion for UK-licensed operators. Website: gamstop.co.uk. Note: GamStop coverage is designed for UKGC-licensed gambling. If an operator is offshore/unlicensed, it may not participate; you should still register for broader protection and add blocking software.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National self-exclusion registry used by licensed operators in Spain. Information typically available via Spanish government/regulatory portals.
Other jurisdictions: Many regulated markets have national or operator-linked exclusion registers. If you gamble across regions, use both platform tools and national registers where available.

Blocking apps and practical controls

Gamban: Blocks gambling apps/sites across devices. Website: gamban.com.
BetBlocker: Free gambling-site blocking tool with multi-platform options. Website: betblocker.org.
Banking blocks: Many UK banks offer gambling transaction blocks in mobile banking. Contact your bank or check in-app settings.

Confidentiality and getting professional help

Confidential support: Helplines and treatment services generally offer confidential support. They can explain what data is recorded and when safeguarding rules apply.
If you are under 18: Gambling is illegal for minors in the UK. Speak to a trusted adult and contact specialist services immediately.
Family support: Support is also available for partners, parents, and friends affected by someone else's gambling (see next section).

Help for Family

OBSERVE: Gambling-related harm affects families through stress, debt, conflict, and loss of trust. EXPAND: Direct confrontation can trigger shame and secrecy; supportive, practical steps work better. REFLECT: Focus on safety, boundaries, and professional support rather than trying to "police" the person's behaviour alone.

How to start the conversation

Choose timing and tone: Speak when the person is calm and not actively gambling. Use "I" statements (e.g., "I'm worried about...").
Describe specific impacts: Mention concrete examples (missed bills, mood changes, secrecy) rather than labels like "addict".
Avoid bargaining about losses: Do not focus on "winning it back". Emphasise wellbeing and stability.
Offer options, not ultimatums: Suggest calling GamCare together, registering with GamStop, or installing blocking software.

Practical next steps for families

Encourage professional help: Ask the person to contact GamCare (0808 8020 133) or a GP/NHS service for assessment and therapy options.
Reduce access to funds (lawfully): Consider bank gambling blocks, budgeting tools, and limiting access to shared credit where appropriate.
Document and plan: If debts or arrears exist, contact free UK debt advice services (e.g., via MoneyHelper: moneyhelper.org.uk) and create a repayment plan.
Get support for yourself: Speak to a counsellor or family support line; stress and anxiety in family members is common and treatable.

Family support resources (links)

GamCare - support for friends and family: gamcare.org.uk (search "support for families").
Gambling Therapy - support resources: gamblingtherapy.org (community support and information).
Gam-Anon (for families of Gamblers Anonymous members): gam-anon.org.

Operator's Commitment

OBSERVE: Effective harm prevention requires monitoring for risky patterns and offering timely interventions. EXPAND: Industry standards (and UK expectations for licensed operators) include behavioural analytics, safe-gambling messaging, vulnerability checks, and limiting marketing to at-risk players. The provided data for Casino Hermes also contains elevated risk notes (opaque ownership, disputes, and lack of UKGC licensing), so the safest approach is proactive user protection and strong signposting to independent support. REFLECT: On germes.casino, Casino Hermes commits to the following responsible gaming measures as baseline protections, and encourages immediate use of independent support resources.

Internal safer gambling procedures (risk checks)

Behavioural indicators review: Patterns such as repeated failed deposits, rapid deposit frequency, extended sessions, escalating stakes, and repeated loss-chasing signals may be flagged for review.
Automated safer gambling messaging: Reality-check prompts and safer gambling reminders may be displayed when risk indicators appear (e.g., long sessions or repeated deposits).
Marketing suppression: Where risk is identified, promotional messages may be reduced or stopped, and the player may be prompted to consider limits or exclusion.
Manual review escalation: In higher-risk scenarios (e.g., strong loss-chasing patterns or repeated requests to raise limits), the account may be reviewed by a responsible gaming function for further action.

When support may contact you

Support may proactively contact a player (for example by in-account message or email, if available) when:

Risk patterns are detected: Indicators suggest potential loss of control, financial stress, or prolonged/intensive play.
Player disclosures: The player indicates distress, addiction concerns, or requests help with limits/exclusion.
Safeguarding concerns: There are signs of vulnerability that warrant signposting to professional support and recommending immediate protective actions (time-out, self-exclusion, blocking tools).

UK compliance note: Because the provided data indicates Casino Hermes is not UKGC-licensed, players in the UK should treat operator tools as only one layer of protection and should also use independent support and blocking schemes.

Updates

OBSERVE: Responsible gaming information must stay current to remain reliable. EXPAND: Changes may be required due to updated safer gambling standards, new support services, or changes to operator tools. REFLECT: Casino Hermes on germes.casino will publish updates in a transparent, user-noticeable manner.

How you will be notified: Updates may be communicated via a website banner, an in-account notification, or email (where the player has a verified email on file).
Where changes appear: The latest version will always be available on the Responsible Gaming page on germes.casino.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Players must have a clear route to request help or provide feedback about safer gambling tools. EXPAND: The provided data contains no verified email addresses, phone numbers, or contact-form links for Casino Hermes, and no UK office address. REFLECT: Until official contacts are published on germes.casino, use the independent UK support resources above for immediate help, and use the feedback form template below to prepare a written request you can submit through any available on-site support channel (e.g., live chat/contact form if present in your logged-in area).